Airlines Assistant

American Airlines Cancellation Policy

Flying on the flag carrier of America, you enjoy the privilege of having the most flexible and robust policies to take care of your bookings. If your plan changes abruptly and you need to cancel your flight, the American Airlines cancellation policy will ensure that you do not have to pay any extra fee for it. Here in this article, we will discuss the policies, steps to cancel your tickets, and the fees related to it in detail.

What is American Airlines Cancellation Policy?

There are always uncertainties in your life, and you cannot predict when they are gonna hit you. So, being prepared is the best way to ensure your pace does not slow down. If, in the case of traveling, you face some unforeseen situations that might compel you to cancel your tickets, you must have a firm knowledge of the American Airlines cancellation policy.

American Airlines Cancel Flight Rules

To learn in-depth about the American Airlines cancellation policy, you must understand each of these rules laid down by the airline, which are mentioned below:

  • Tickets can be canceled for a full refund within 24 hours of purchase when booked at least two days before departure.
  • Basic economy tickets are non-refundable however, if cancelled under 24-hour policy, you can get a full refund for the ticket.
  • Nonrefundable tickets can be changed or canceled without a fee, but you won’t receive a refund. Instead, you’ll receive a travel credit applicable to another flight.
  • Refundable tickets can be canceled for a full refund.
  • Nonrefundable tickets do not allow for a refund.
  • If American Airlines changes your flight schedule by 4 hours or more, you can cancel and request a refund.

How to Cancel a Flight with American Airlines?

Cancelling your flights with American Airlines is an easy task especially when you have a variety of options to do so. So let’s dive into each of the methods with detailed steps to follow along-

1) American Airlines Flight Cancellation Online

Make your American Airlines cancel flights online with simple and easy steps. Here are the steps you can follow:

  • Visit the official website of American Airlines.
  • Log in to your AAdvantage® account or use the confirmation code to access your trip details.
  • Click ‘Cancel trip’ in the menu. You will be required to confirm the cancellation via the prompt message.
  • Click ‘Cancel trip’ to confirm your cancellation.
  • Once confirmed, check your email for a confirmation mail and other details.

2) Cancel American Airlines Flights via Customer Support

You can opt to contact us directly via the American Airlines customer support number and follow these steps:

  • Dial the number shown below.
  • An agent will soon join you at the other end.
  • Consult with the agent about canceling your American flight.
  • They will assist you throughout the cancellation process, provided you share with them your confirmation number and last name.
  • Once your ticket has been canceled, they will confirm it.

3) American Airlines Flight Cancellation at the Airport

If you have easy access to the airport, you can easily cancel your flight at the airport. You just need to follow these steps-

  • Get to the American booking counter and explain to the agent that you wish to cancel your flight.
  • They will ask for your confirmation number and last name.
  • After that, they will make the cancellation and confirm it to you once it is done.

American Airlines Cancellation Fees

American Airlines will not charge any cancellation fees for flights operating within the U.S. or to or from Canada, the Caribbean, Central America, Mexico, Puerto Rico, or the U.S. Virgin Islands. However, basic economy fares are subject to a $99 cancellation fee.

American Airlines 24-Hour Cancellation Policy

According to American Airlines 24-hour cancellation policy, you will be allowed to cancel and make other changes within the time, regardless of the ticket type you have. If you have booked your ticket more than 2 days prior to travel and make a cancellation to the ticket within 24 hours of booking you won’t be charged any fees regardless of the fare type purchased. Even the basic economy fares can be canceled for refunds within this period.

American Airlines Refund Policy

Refunds with American Airlines are easy to get. The airline does not charge a fee for most of its fares, so you have nothing to worry about, even if you cancel your tickets. Simply just cancel your tickets and claim your refunds directly from the airline either in the original form of payment or in flight credits.

Refund Terms & Conditions

These American Airlines refund policy and the rules according to it are very important if you wish to get your refunds back:

  • Whether you have non-refundable or refundable fares, your refund will be processed in the original form of payment used to purchase the ticket if you cancel it within 24 hours of the purchase, provided the ticket is purchased at least 2 days before the departure date.
  • If you have non-refundable tickets, you can claim refunds within these criteria-
  1. The airline cancels your flight.
  2. The airline makes a schedule change that results in a change of more than 4 hours to your departure time.
  3. A passenger or their travel companion dies. (Provided with supporting documents)
  4. Military orders require you to cancel your trip. (Provided with supporting documents)
  • For refundable tickets, you can claim refunds by canceling them anytime before departure.
  • For tickets booked via a third-party travel agency, you will have to contact them directly to get refunds.

Steps to Get a Refund Online from American Airlines

You can claim your refunds via various methods, and here we have mentioned the crucial ones with detailed steps you can follow-

1) Refund by Contacting American Airlines Customer Support

Call us directly on the toll-free number mentioned below and the agent will help you get your refunds back within no time.

2) Refunds Via Online Method

To claim your refunds online, you will have to follow the same process as mentioned in the online cancellation and thereafter proceed towards filling out the refund request form and submitting it.


Using the American Airlines cancellation policy in effective and efficient ways, you can make the most out of your refunds. If you still have any queries or face any trouble, you can directly contact us via the toll-free number mentioned below and resolve your query in no time.

Frequently Asked Questions:

1) Where can I mail in case of cancellation?
You can mail your request to American Airlines at the following address:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

2) What are the documents required for claiming refunds via mail?
Here are the documents that you will be required to attach while mailing for refunds:

  • The receipt for a valid ticket or optional products and services before the expiration date.
  • The ticket number in the case of electronic tickets.
  • A brief written explanation for your request.
  • Your name, address, date of birth, and phone number.

3) When will I receive a refund for payments made via credit card?
If you have paid for your ticket using your credit card, it will be processed within 7 business days. However, it might take 2 billing cycles to reflect into your account.

4) Can I request refunds for taxes paid, and of what kind?
You can request a refund of eligible taxes that are added to the ticket price. If eligible, the airlines will refund the original form of payment. Here are certain conditions for it:

  • Destination-specific taxes not imposed by the airlines may be eligible for refunds.
  • Taxes that are a must to pay, whether you travel or not, are not eligible for refunds.

5) When will I receive a refund for payments made via cash?
If you have made payments via cash, it might take 20 business days upon receiving the request to process your refunds.

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