Airlines Assistant

Etihad Airways Manage Booking | Check-In, Reservation

Etihad Airways is the major airline of UAE and serves over 70 destinations worldwide. It has earned a 5-star rating 3 times consecutively at Apex, so it is one of the most popular and safest airlines to travel with. While travelling you might get to face some unfortunate situations where you might have to change your flight itinerary. So this article will guide you through the Etihad Airways manage booking process with detailed steps. Also, you will get to learn the policies regarding the changes.

What is Etihad Airways Manage Booking?  

If your itinerary needs changes like the name change, flight date or destination, select seats, rebooking or cancellation, and refund, the Etihad Airways manage booking option will help you with that. This is an easy process and anyone having knowledge of the steps and policies will help you make changes without any trouble.

How to Use Etihad Airways to Manage Bookings?  

Making changes to your itinerary can be a challenging task, and if you know the process of making changes you won’t be troubled to use the Etihad Airways manage booking-

Online Process:

The process of changing your itinerary either via the official website or the app is an online process. Here are the steps you need to follow to make those changes:

  1. Visit the official website or open the mobile app.
  2. Get to Manage My Booking and enter your booking details to access your reservation.
  3. Then you can make changes according to your wish and make sure to save them.
  4. If there are any fees incurred on your itinerary, make sure to pay them.
  5. Now you will be able to download the updated itinerary on your device for use at the boarding gates.

Offline Process:

To make changes via the offline process you will have to visit the airport and follow these steps:

  1. Visit the nearest airport and get to the Etihad Airways booking counter.
  2. Let the agent know what changes you wish to make.
  3. They will need the booking details to make the necessary changes.
  4. After that, they will let you know if there are any fees incurred on the ticket.
  5. Pay the fees and they will provide you with the updated and newly printed itinerary.

Etihad Airways Flight Change Policy

Making changes to your fight itinerary incurs additional fees unless your itinerary allows for free change. Here are the change policies that govern the flight change process:

  • You can make desired changes within 24 hours of booking without any difficulty.
  • A non-refundable fee of USD 30 is charged for changes each time you make any.
  • Changes within 96 hours of your flight will incur an additional 10% fee.

Etihad Airways Cancellation Policy

Before you make your cancellations, you must be aware of the cancellation policies that the airline has set for passengers. Here are the cancellation policies you need to keep in mind:

  • If your flight is canceled by the airlines you can claim compensation-

  1. €uro 400 in respect of all flights of 3,500km or less; or
  2. €uro 600 in respect of all flights of more than 3,500km.
  • If you have booked your tickets at least 7 days before departure and cancel within 24 hours of booking you can claim a full refund. (Applicable for US flights)
  • If you cancel your tickets within 96 hours of departure time, a service fee of AED150 will be charged per booking.

Etihad Airways Refund Policy & Fees

Wish to claim your refunds? These refund policies are the driving factor of all the refunds processed by the airlines:

  • If the ticket has been booked at least 7 days before departure and canceled within 24 hours of booking you can claim a full refund.
  • If your fare is non-refundable you will receive reward points in case of cancellations.
  • Refunds usually take seven to 45 working days to reflect in your bank account.

Etihad Airways Rebooking Policy

Has your flight been canceled or you have canceled it, and now you wish to rebook your flight, make sure to check out these rebooking policies:

  • If your flight is delayed by more than 4 hours from its departure time, you can claim free rebooking of your tickets.
  • In case of voluntary cancellation, the airlines will provide re-booking, under comparable transport conditions, to your final destination at the earliest possible flight.
  • In case of involuntary cancellation, if your rebooked ticket is arriving at the destination within these times you will receive 50% of the compensation mentioned above in the cancellation policy-
  1. Within three hours, with respect to all flights of  3,500km or less; or
  2. Within four hours, in respect of all flights of more than 3,500km.

Etihad Airways Name Change Policy

If your name on the itinerary is misspelled or misprinted, you are allowed to make changes to them according to these name change policies:

  • Name changes or corrections can not be done via the website or app.
  • You will have to call the booking counter to make name changes to your Etihad Airways booking.
  • If you make name corrections, it will incur a fee of US $100 or AU $150 per change.

Etihad Airways Baggage Policy

If you are carrying baggage with you, the policies that will help you carry your baggage onboard without trouble:

  • If the bag weighs more than 32kg or is longer than 300cm.
  • You will be charged an oversized baggage fee of USD $40 – $60.
  • All the passengers are allowed to carry cabin bags for free. It must comply with the size and weight limit of  56cm x 36cm x 23cm and 12kg respectively.

Etihad Airways Seat Selection Policy

Sitting on a preferred seat is an advantage that usually does not come free. So go through these seat selection policies for detailed information:

  • You are allowed to buy your preferred seats online or at the check-in counter.
  • You can also purchase a Neighbour-Free Seat for a spacious time onboard.
  • You can buy extra legroom seats, or keep up to three neighboring seats free for yourselves.

Etihad Airways Check-in Policy

Checking in for your flight is important but what’s more important is the timing of check-in and boarding. Here the Etihad check-in policies will surely give you insight into what the recommended timings are:

  • You can check in online from 30 hours before your scheduled departure.
  • If you are checking in at the airport from the USA, you must arrive at the airport at least 3.5 hours before departure and complete your check-in at least 1 hour before.
  • You can skip the queue by buying Priority Access for just US $40 per passenger.


All the changes made to the itinerary are indirectly made via the Etihad Airways manage booking and we have explained all the steps involved in it in a descriptive manner. So you can go through the steps and the policies once again and ensure you are aware of all the policies regarding the changes. If you still need help you can directly contact Etihad customer service via their toll-free number.

Frequently Asked Questions:

1) What is the check-in deadline for Business class passengers?
For passengers flying in business class, you must check in at least 45 minutes before the departure.

2) Can I carry a personal item on board and what are its dimensions?
You can also carry one personal item weighing up to 5kg and not bigger than 23cm x 39cm x 19cm.

3) What can I carry for a newborn baby?
For infants that are seven days to 23 months old, you can carry one cabin bag weighing up to 5kg.

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