volaris airlines name change policy

In-Depth Look at Volaris Airlines Name Change Policy

With the advancement of technology, we will travel way far in the future. However, technology is not always as reliable as you know. While booking your tickets, either the system or the human operator can make mistakes, leading to difficulty during check-in. So, the role of Volaris Airlines’ name change policy comes into play, which is basically the lifeline for travelers who may have inadvertently provided incorrect details on their bookings. In this article, we’ll explore the various facets of the Volaris name change policy, from eligibility to practical steps for modifying passenger names.

What is the Volaris Airlines Name Change Policy?

Mistakes can be made either by humans or by computers, and such mistakes are usually minor but have a great impact on your travel plans. Even a single spelling mistake on the itinerary can lead you to denied boarding. So make sure to go through your itinerary, and if you spot any such typographical mistakes, follow the Volaris Airlines name change policy and make necessary changes within the stipulated time.

Name Change Policy Highlights  

Changing your name for Volaris Airlines is easy, and once you know, the Volaris Airlines name change policy related to it. Here are the policies that you are bound to follow while making any changes to your name:

  • You can change the name on your ticket until 1 hour and 30 minutes before your flight.
  • If you wish to make changes free of cost, make sure to do this within 24 hours of booking your ticket, which must have been booked at least 7 days prior to travel.
  • You cannot make name changes if your flight is booked via the Volaris electronic voucher.
  • You will not be allowed to make name changes if your flight has already begun and you failed to show up for any segment of your flight.
  • You can not make name changes if you are changing an adult ticket to a minor or unaccompanied elderly person.

How Does Volaris Airlines Name Change Affect Passengers?

If you are a passenger who has a misprinted name on your itinerary, here are some points you need to consider while making name changes:

  • Name Corrections: You can make minor corrections to your first, middle, and last names. However, changing the first name is not allowed, even in legal circumstances.
  • Time Limit: You can change the name on your ticket up to 1:30 hours before your flight. To do this, call the Volaris Call Center and pay the corresponding fee. An agent will assist you.
  • Restrictions: The service is not available if you purchased your flight with a Volaris electronic voucher if your flight has already begun or if you want to change an adult ticket to a ticket for a minor or unaccompanied elderly person.

Types of Name Change Policy

There are various reasons for making name changes to the ticket. So, to understand this, we have mentioned various types of name changes that apply to your itinerary-

Name Changes Due to Marriage or Divorce

If you wish to make name changes due to marriage or divorce, you will have to produce legal documents that can testify to your claims. Legal documents like a marriage certificate and a divorce certificate will be required to make such changes.

Name Change Due to Spelling Mistake

There might be your own personal reason, or you might have spelling mistakes in your name, like misprinted first or last name or first and last name being swapped. In such cases, the airline will do its best to help you out and match the name on the itinerary with the travel documents.

Name Changes Due to Adoption

As per the Volaris Airlines Name Change Policy, if you have adopted a child recently or the child’s name has changed due to a legal custody dispute, you can opt to change their name. You will be required to produce supporting documents like court orders or legal adoption certificates to justify your claims.

How do I Change My Name on My Volaris Ticket?

Changes can be made to your name via various methods as outlined by Volaris Airlines. The name changes must be made in accordance with the Volaris name change policy. Here are all the methods and the detailed steps you need to follow to make the name change-

Name Change Online

Opting to change your name online, you must follow these steps to ensure your name is changed easily:

  • Go to the official website of the airline on which you booked your ticket.
  • Log in to your account using your booking reference (PNR) or frequent flyer details.
  • Visit the “Manage Booking” or “My Trips” section.
  • Locate your booked flight and select it.
  • Search for the option to edit your details.
  • Update your name as needed.
  • Confirm the changes and save them.
  • Verify that your name has been updated correctly.

Name Change via Phone Call

You can easily change your name via a phone call. Just connect with the customer service representative and follow the steps mentioned below:

  • Call the airline’s customer service number mentioned below.
  • Provide your booking reference (PNR) and explain the reason for the name change.
  • The agent will help you throughout the process.
  • Be prepared to provide necessary documentation (e.g., legal name change certificate).
  • Some airlines charge fees for name changes.
  • Confirm the fee and make the payment.

Name Change at the Airport

If you have enough time to visit the airport, you can make name changes directly at the Volaris booking counter:

  • Arrive at the airport as early as possible.
  • Go to the Volaris Airlines check-in or customer service counter.
  • Speak to the airline staff and explain why you need to change your name.
  • Provide necessary documentation (e.g., legal name change certificate, ID).
  • Airlines may charge fees for name changes at the airport.
  • Pay the fee if applicable.
  • The airline staff will issue an updated boarding pass with the corrected name.

Transfer the Ticket to Another Person

Usually, tickets are non-transferable; however, in exceptional cases, you can transfer your ticket to another person. You will have to contact the airline and consult about how to transfer the ticket. If you are permitted, then you can continue with the process.

Volaris Name Change Fees

Volaris Airlines does charge you an additional Volaris name change fee for opting for the name change service. Here are the fees for changing your name:

  • If you change your name up to 4 hours before departure, the charge will be $79.99.
  • If you change your name up to 4 hours before the departure, the charges will be Mexican Dollar $699.
  • If you change your name up to 4 hours before the departure at the airport counter the charges will be Mexican Dollar $700.
  • If you are traveling in a group, the name changes for group travel may cost you $50, which is charged per passenger.

Summary

Volaris Airlines’ name change policy aims to provide a seamless experience for travelers. By understanding the nuances of this policy, passengers can rectify discrepancies and embark on their journeys stress-free. Remember to review the specific scenarios in which name modifications are permitted, and always double-check your details before takeoff.

Frequently Asked Questions

1) Will I be able to change the name on my ticket?

Yes, you can change the name until 1.5 hours before your flight by calling the Volaris Call Center and paying the fee.

2) Are there exceptions to the name change service?

Yes, it’s not available if you purchased with an electronic voucher, missed a segment of your flight, or want to change an adult ticket to a minor’s ticket.

3) Can I change the name on my plane ticket to Volaris?

Yes, you can make changes to your ticket on Volaris Airlines by following the steps mentioned above and adhering to Volaris Airlines Name Change Policy.

4) What documents are required to change the name on the ticket?

You are required to produce a copy of identification documents, such as a license or passport, your marriage certificate, or a divorce certificate, to be able to make changes to your name.

5) On what grounds can I make name changes to my Volaris Airlines ticket?

If your name has a slight error or spelling mistake in it, or your name was changed recently in travel documents, you can apply to correct your name on the ticket.

About the author

Picture of Anna Wilson

Anna Wilson

Wandering the world for over a decade, Anna Wilson has been to over 250 countries and traveled via most of the airlines in the world. We bring in here the experience she carries and creativity she reflects through these posts. These posts can easily help travellers access the information they need regarding all the airlines.