Airlines Assistant

WestJet Cancellation Policy

When travel plans change unexpectedly, WestJet understands the need for flexibility. Westjet cancellation policy ensures that passengers can modify or cancel their flights with ease. Let’s delve into the WestJet Cancellation Policies methods and fees for cancellation and explore the steps for canceling a flight.

What is the WestJet Cancellation Policy?

Sudden plan changes can happen to anyone, and in such situations, either changing your flight or canceling it is the only option. The airline provides you with the WestJet Cancellation policy that ensures your changed plans are respected. So, if your plan changes, feel free to cancel your flights.

WestJet Cancel Flight Rules

The rules and regulations that govern the WestJet cancellation policy are to ensure you can cancel your flights on time. Here are the policies and rules you need to know-

  • If you cancel your flight within the 24-hour period of booking, provided the departure is not within the 24-hour period, you will receive a full refund.
  • Your flight must be operated by WestJet, and if it is a codeshare flight, the rules for partner airlines will apply.
  • If your delay is more than 3 hours, you can cancel your flight for free and receive a refund or rebook it.
  • For third-party bookings, contact them for WestJet flight cancellations and more.

How to Cancel a Flight with WestJet?  

Whether you prefer the convenience of online management, personalized assistance from customer support, or handling matters directly at the airport, WestJet has you covered. Here are the three methods for canceling your WestJet ticket-

1) WestJet Cancel Flight via Website  

Canceling your WestJet ticket online is a straightforward process that allows you to make changes from the comfort of your home. Follow these steps-

  • Go to the WestJet official website.
  • Click on the “Manage trip” option, and the page will require your booking details.
  • Enter your reservation code and last name.
  • Click on the search button to access your booking details.
  • Choose the booking you wish to cancel.
  • Follow the prompts to confirm the cancellation.
  • WestJet will send you an email confirmation for the flight cancellation.

2) WestJet Flight Cancellation via Contact Number  

Sometimes, you may prefer personalized assistance. In such cases, reach out to WestJet’s customer support team and follow the WestJet cancel policy. Here’s what you need to do-

  • Dial the WestJet customer service number (available on their website).
  • Explain that you want to cancel your ticket.
  • Provide your booking details, including the reservation code.
  • The agent at the other end will guide you through the cancellation process.
  • They will verify your identity and assist with any necessary changes.
  • After canceling the ticket, you’ll receive confirmation via email or phone.

3) WestJet Flight Cancellation at the Airport  

If you’re at the airport and need to cancel your WestJet ticket, follow these steps-

  • Arrive at the airport well before your scheduled departure time.
  • Visit the WestJet check-in counter.
  • Approach a WestJet agent at the counter.
  • Let the agent know that you want to cancel your flight.
  • Present your booking information, including the reservation code and your identification.
  • The agent will process the cancellation.
  • They may provide alternative options or assist with rebooking.

WestJet Cancellation Fees  

Westjet is a low-cost carrier and just to manage the expenses that are cut short in the bookings, it charges cancellation fees to make up for the loss. So let’s have a look at the cancellation fees charged by the airline.

The cancellation fees depend on the flight route and the fare type you are traveling on-

  • If you are traveling within Canada, the fees for different fare classes are:

Fare ClassesFees
Economy100-118 CAD
Economy FlexNo fee
Premium100-118 CAD
Business100-118 CAD
  • If you are traveling between Canada and all destinations except Europe & Asia, the fees for different fare classes are:

Fare ClassesFees
Economy100-118 CAD
Economy FlexNo fee
Premium100-118 CAD
Business100-118 CAD
  • If you are traveling between Canada and Europe, the fees for different fare classes are:

Fare ClassesFees
Economy150-177 CAD
Economy FlexNo fee
Premium300-354 CAD
Business600-708 CAD
  • If you are traveling between Canada and Asia(excluding South Korea), the fees for different fare classes are:

Fare ClassesFees
Economy150-177 CAD
Economy FlexNo fee
Premium300-354 CAD
Business600-708 CAD

WestJet 24-Hour Cancellation Policy

According to WestJet 24 hour cancellation policy, if you have booked your flight that is departing in more than 24 hours and you wish to cancel the booking, make sure to do this within 24 hours of booking. This will save you the cancellation fees and also get your refunds in the original form of payment.

WestJet Refund Policy 

Claiming your refunds for WestJet cancelled flights is very important. The refunds are usually processed by the airline once the refund request is approved. But the refunds are subject to the governing policies, so make sure to check them out first.

Refund Terms & Conditions

The policies that govern the refund process for WestJet Airlines cancellation policy are as follows-

  • There is no refund or future travel credit for cancellations of basic fare.
  • If you cancel within 24 hours of booking your flight you will get refunds of the complete amount.
  • If your booking is made via a travel agent, they will only be able to help you with refunds.
  • Except for basic fares, cancellation for all other fares will provide your refunds in the original form of payment.

WestJet Compensation for Cancelled Flights  

WestJet provides compensation for flight cancellations based on specific conditions. Here are the key points-

1) Eligibility Criteria-

You may be entitled to compensation under the Air Passengers Protection Regulations if-

  • You were on a WestJet-operated flight within Canada.
  • You were informed of the cancellation or significant delay within 14 days of departure.
  • The arrival delay at your final destination was three hours or more from the scheduled time.
  • The disruption was within WestJet’s control.

2) Compensation Amounts-

Compensation varies based on the length of the delay-

  • 3 to 6 hours: $400.00
  • 6 to 9 hours: $700.00
  • 9 hours or more: $1,000.00

3) Claim Process-

  • Visit the WestJet compensation claims page.
  • Complete the form with accurate booking details.
  • Expect a response within 30 days.
  • Approved claims will be sent electronically to the provided email address within 365 days of the flight interruption.


WestJet offers various opportunities under the Westjet cancellation policy that can be found above. Passengers can choose fares that suit their needs. During travel advisories (due to events like extreme weather or airport closures), WestJet applies flexible change/cancel guidelines. Within 24 hours of booking, passengers receive a full refund in the original payment form. For detailed information or any help make sure to contact customer support via the number mentioned below.

Helpful Guide – Westjet Name Change Policy

 Frequently Asked Questions:

1) Can I get a Westjet Protection plan for group travel?
No, for group travel, Sandals, Beaches, and Grand Pineapple Beach Resorts, the Westjet protection plan is not available.

 2) What if I cancel my Vacation having a protection plan?
If you cancel your vacation with a Westjet Protection plan, the Westjet Dollars issued can be used for new vacation bookings after a waiting period of 15 days.

3) How will I know of delays or cancellations?
The airline provides you with notifications of flight delays or cancellations if it is more than 15 minutes. A delay or cancellation notification will be provided to you every 30 minutes until a new arrangement is made.

4) What if I do not get a confirmed seat on a rebooked flight canceled by Westjet?
If you do not get a confirmed seat on any Westjet flight, the airline will book you on another reasonable flight carrier that resembles the same fare condition.

5) Can I get seats in a higher class after cancellation by Westjet?
Yes, if there is no seat in the same class but available in any higher class, the airline will book you in a higher class without any additional fees.

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